Refunds and Returns Policy
OVERVIEW
At Gentle Giant Digital, we strive to provide excellent web hosting and web design services to our valued customers. We understand that sometimes circumstances may change, and you may need to request a refund or return. Please carefully read and understand our refunds and returns policy outlined below:
1. 30-Day Refund Period:
We offer a 30-day refund period for all our web hosting services. This means that if you are dissatisfied with our services within the first 30 days of your purchase, you may be eligible for a refund.
2. Eligibility for Refunds:
To be eligible for a refund, you must meet the following conditions:
– The refund request must be made within 30 days of the initial purchase.
– The request must be submitted in writing, either by email or through our customer support portal.
– You must provide a valid reason for your dissatisfaction, outlining specific issues or problems you have faced.
3. Non-Refundable Services:
Certain services are non-refundable, including but not limited to:
– Domain name registrations or renewals
– SSL certificates
– Customized web design services
– Third-party services or add-ons
-Custom Content Creation (Photo, Video, Graphic)
-Photo Prints
4. Refund Process:
Once your refund request is received and approved, we will notify you via email and initiate the refund process. The refund will be issued using the same payment method you used for the initial purchase. Please note that it may take 7-14 business days for the refunded amount to be reflected in your account.
5. Return of Resources:
In case of a refund, you must discontinue the use of any resources associated with our services, including domain names, website files, and email accounts provided by us. Failure to do so may result in additional charges or legal action.
6. Changes or Cancellations:
If you wish to modify or cancel your services outside the 30-day refund period, please refer to our terms and conditions or contact our customer support team for further assistance.
7. Exceptions:
We reserve the right to deny refund requests if we suspect any fraudulent activities, abuse of our services, or violation of our terms and conditions.
Please note that this refunds and returns policy applies specifically to web hosting and web design services provided by Gentle Giant Digital. Other products or services may have separate policies, which will be clearly communicated to you during the purchasing process.
If you have any questions or need further clarification regarding our refunds and returns policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our services.
Need help?
Contact us at info@gentlegiantdigital.com for questions related to refunds and returns.